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January 18.2026
3 Minutes Read

Why New Jersey American Water is Seeking Rate Increases to Invest in Cleaner Water for Communities

Close-up of chrome faucet with droplet, New Jersey American Water investment.

Investing in Our Future: New Jersey American Water's Commitment

New Jersey American Water has taken a significant step to enhance its water and wastewater service systems by filing a request to the New Jersey Board of Public Utilities (BPU) for new rates. This proposed adjustment aims to support over $1.4 billion in essential infrastructure investments through December 2026. With this initiative, the company intends to modernize its aging systems, ensuring reliable water quality for approximately 2.9 million residents in the state.

Mark McDonough, President of New Jersey American Water, emphasizes that the investments will not only strengthen service reliability but also enhance the quality of water from treatment to tap. "As we continue to invest in our infrastructure," he stated, "we’re committed to providing our customers with affordable, high-quality service. Our diligent employees play a crucial role in protecting community health and safety."

Impact on Local Communities: What to Expect

If the proposed rate changes are approved, the average residential customer will see an increase in their monthly bills by approximately $10, while those served by the sanitary wastewater systems will experience an average hike of about $8. However, amidst these increases, the utility is working to expand access to its monthly bill discounts for customers who already receive energy assistance through LIHEAP and USF. This initiative could position New Jersey American Water as the only utility in the state providing such robust support, reflecting a commitment to scarcity alleviation in a time of rising costs.

Addressing Emerging Contaminants

The proposed investment plan also includes the vital replacement of lead service lines and addressing modern contaminants like PFAS (Per- and Polyfluoroalkyl Substances), which have raised concerns among consumers and regulators alike. These proactive steps are crucial for ensuring that residents in communities across Sussex County NJ—from Andover Borough to Wantage Township—will not only receive improved service but also safer drinking water.

Understanding the Review Process

The proposed new rates are subject to rigorous scrutiny that involves examinations, public hearings, and evidentiary hearings led by the BPU, New Jersey Division of Rate Counsel, and the Office of Administrative Law. This thorough review process, which may take up to nine months, provides numerous opportunities for customer involvement. All rate changes ultimately require BPU approval, ensuring that changes are justified and beneficial to end users.

Moving Forward with Community Support

New Jersey American Water is also looking to return savings from a Gross Receipts Tax (GRT) directly to customers. By offsetting regulatory expenses with these savings, the intended outcome is to keep water services affordable for everyone. "Our customers deserve reliable, affordable water service," reiterated McDonough. By leveraging tax-related savings, the utility aims to exemplify fairness in its rates.

This continued investment aims to foster stronger relationships and enhance the quality of life in the communities served. As New Jersey American Water moves forward with these proposals, it is clear that their emphasis is not merely on service, but also on building a more robust, healthier future.

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Why New Jerseyans Demand Sherrill to Focus on Taxes First

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01.16.2026

Meet Jersey City’s New Leadership Team: Committed to Community and Change

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