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October 18.2025

2 Minutes Read

New Jersey Supreme Court Defines Standards for Business Habit Evidence

New Jersey business mall showcasing modern architecture

The significance of routine and habit in business practices

The New Jersey Supreme Court's recent decision in Gerald Fazio Jr. v. Altice USA serves as a landmark ruling clarifying the standards required to establish that a business has acted in conformity with its routine practices. Justice Douglas Fasciale emphasized the crucial requirement of presenting a high degree of specificity when it comes to evidence supporting business habits. This serves as a guiding principle for businesses operating in Northern NJ, particularly in municipalities like Sussex County, Andover, and Newton, to understand the importance of documenting their routines and practices meticulously.

A pivotal case with human impact

The case began when Gerald Fazio, a customer with quadriplegia, faced discrimination at an Altice retail store due to his inability to wear a face mask. His experience raises critical points about accessibility and disability rights in businesses across Andover Township, Hawthorne, and other areas. The ruling not only addresses legal standards but also reflects an urgent need for businesses to adopt inclusivity as a core part of their operational practices.

What businesses can learn from the ruling

Businesses in Sussex County and nearby municipalities should take this unanimous decision as a reminder of the legal liabilities they face if proper procedures aren’t followed. The ruling outlines that insufficient evidence presented in court can have serious ramifications, underscoring the necessity for employees at all levels to be trained in compliance with established procedures. Businesses may also consider implementing more robust customer service protocols to avoid similar legal battles.

Future implications for business practices

The decision has rippling effects beyond just this case. It sets a precedent for future cases where customers might claim discrimination or negligence. Business owners and legal practitioners in the region are encouraged to reassess and refine their routine practices. This case highlights the urgency for policies that don’t just protect a business legally but also promote fairness and inclusivity in customer service.

Concluding thoughts: Bridging the gap between law and practice

The recent ruling from the NJ Supreme Court not only provides legal clarity but also urges businesses in Sussex and Northern NJ to advocate for better customer practices and inclusivity. As we navigate post-pandemic realities, all businesses must foster environments where every customer—regardless of their ability—feels welcomed and accommodated. Let's further the conversation on how businesses can implement actionable insights to bring about positive change.

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New Jersey Supreme Court Defines Standards for Business Habit Evidence

The significance of routine and habit in business practices

A pivotal case with human impact

What businesses can learn from the ruling

Future implications for business practices

Concluding thoughts: Bridging the gap between law and practice

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